Switch from paper systems to IT but keep to the business process script: Mobile technologies have become cheaper to buy and have greater performance, functionality and capacity than ever before. This can encourage over-complicated products to be used for mobile applications. These will have higher direct costs in maintenance, support or training, and higher indirect costs from the unnecessary complexity of the user experience. This is especially noticeable in the automation of simple, traditionally paper-based, processes. Done well, the use of appropriate mobile technology can pay dividends, but beware the pitfalls. ...
06/04/2009 | Light_touch_firm_impression_-_final.pdf | VIEW
Avoiding user aggravations is key to mobile productivity. Low cost hardware and a plethora of options for connectivity should make it easier for employees to be more productive and take IT access to their point of need. However, outside the perimeter of the business location, additional controls need to be applied to ensure the security and integrity of data on the mobile device and network access. Balancing the need for control with the flexibility given to the user requires care and attention to both mobile strategy and implementation. Mobile users have many challenges facing them as they try to work outside of a managed and familiar working environment. Too many constraints and challenges can distract and divert users from the task in hand, meaning that productivity gains hoped for by deployment of the technology will be lost. ...
19/01/2007 | mobile_pitfalls.pdf | VIEW
