Terms like unified communications (UC) look great on vendors' marketing slides but what do they really mean to prospective customers? ...
03/02/2010 | QUO channel convergence.pdf | VIEW
The average small business is becoming highly dependent on multiple forms of digital communications, but the technology choices are increasingly complex and come at a cost. With this backdrop, how can small and medium sized companies assess what best fits their needs, and avoid paying too much to keep the communication flowing? ...
12/03/2010 | FMUC report final-c2010.pdf | VIEW
In challenging times, communications technology needs commercial flexibility Business communications needs are changing rapidly. Internally, there are new technologies and changes in working styles to deal with and now the increasing influence of social and consumer choices. Unpredictable external factors are also having a significant effect, from turmoil in financial markets and political upheaval to travel disruption and natural disasters. With so many options and diverse demands, it is even harder to make long term decisions about technology solutions. Organisations need to adopt a far more flexible approach to meeting their ongoing communications needs to ensure they have sufficient agility for dealing with shifting commercial, technical, environmental and social issues. ...
03/06/2010 | Agility paper final.pdf | VIEW
The term ‘unified communications’ conjures up many meanings, but is most often used by those with software or network assets to sell. Whether it is routers, switches, hubs, directories, phones or high definition video conferencing equipment, the thrust is often the same – we have the hardware to remove complexity from your network and software to unify those different modes of communication that your users ‘enjoy’ ...
15/10/2010 | QUO social dashboard.pdf | VIEW
The numbers of employees using some form of mobile technology while working has soared. The benefits to the organisation are well documented; employees are more contactable, will probably extend their working days and should be more productive. However, this is not a one way street; employees are avid consumers of all things mobile, as much for personal use as business use – be it phone calls, texting, music downloads, apps, web browsing or social networking – it all extends into the workplace, potentially adding huge costs to mobile contract bills. ...
22/11/2010 | socialmobile final.pdf | VIEW
The global reach of the internet and access to billions of potential customers on their desks, laps and pockets through an abundance of communications methods from social media to email on a myriad of devices is a fine thing. The fundamental question remains, is the right person actually listening to the right message at the right time and in the right place to be able to make the right response? ...
21/11/2011 | QUO attention please.pdf | VIEW
Three recent trends in communications technologies – network convergence, social media and consumerisation - have on the surface appeared to be about simplification, but they have actually made life more complicated for some. ...
21/12/2011 | QUO convergence to coordinated.pdf | VIEW
