The internet offers any business the opportunity to present a commercial image independent of the organisation's size and location. Small and medium sized businesses (SMBs) across the UK have exploited the internet as it has evolved from an interesting medium for the technology-aware to an essential commercial platform. With this increasing importance, and the internet's ability to extend the reach of a business, it is valuable to realise precisely what different internet service providers (ISPs) offer before buying. This includes evaluating service level and support capabilities and understanding how these vary throughout the UK. ...
26/11/2008 | Soaring across the regions - full size2.pdf | VIEW
A look at the mobile vision for enterprises and how that translates into strategy, or not. Some of the challenges around cost and value are explored, as well as the impact of coverage, Wi-Fi and social networking. ...
23/06/2009 | ipass Event.pdf | VIEW
A great deal of information and services are available to those on the move, but is it always presented well or deliver its intended value? ...
09/07/2009 | The Informed Traveller - MDA 2009.pdf | VIEW
As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers. However, the sales process is complicated by a plethora of options, influences from new media, Web 2.0 and social networking, as well as completely different methods of communication and transacting. Telecoms companies need to find ways to efficiently, effectively and consistently engage with customers to optimise their whole experience and capitalise on these other influences rather than lose out to them. ...
02/03/2010 | Telco-commerce-final.pdf | VIEW
Do we need a time management system for the digital age? When you’re been brought up with some IT industry certainties, such as Moore’s Law of transistor doubling or Metcalfe’s Law of network value, it can be daunting to realise that these laws can have other unintended, but significant, consequences. ...
20/09/2010 | QUO network metcalf.pdf | VIEW
The government wants to encourage people into work - and are bandying around the idea of improving personal mobility so that people can more easily move to where the jobs are. Technology can offer more - and maintain more social cohesion at the same time. ...
15/10/2010 | 360it - job mob.pdf | VIEW
The term ‘unified communications’ conjures up many meanings, but is most often used by those with software or network assets to sell. Whether it is routers, switches, hubs, directories, phones or high definition video conferencing equipment, the thrust is often the same – we have the hardware to remove complexity from your network and software to unify those different modes of communication that your users ‘enjoy’ ...
15/10/2010 | QUO social dashboard.pdf | VIEW
The numbers of employees using some form of mobile technology while working has soared. The benefits to the organisation are well documented; employees are more contactable, will probably extend their working days and should be more productive. However, this is not a one way street; employees are avid consumers of all things mobile, as much for personal use as business use – be it phone calls, texting, music downloads, apps, web browsing or social networking – it all extends into the workplace, potentially adding huge costs to mobile contract bills. ...
22/11/2010 | socialmobile final.pdf | VIEW
Every year or two, M2M (machine to machine), based applications rise up the media agenda and a new age of super connected applications appears to dawn. They run along the lines of vending machines that dial in to say they’re feeling sick and in need of a service engineer, smart fridges that broadcast they are running low on milk, or a vehicle complaining that its wheels are about to fall off. ...
27/01/2011 | QUO M2M momentum.pdf | VIEW
Social media, social networking or the social web, along with companies that deliver all things ‘social’, are dominating discussions about the internet, advertising and communication in business as well as personal life. This appears to be an unstoppable bandwagon that all organisations must leap on before they are left behind; but is it that simple? The social network landscape is packed with choices and pitfalls for the unwary, so a careful, well thought out and appropriately nuanced response is required. ...
16/11/2011 | 4Cs of social media final.pdf | VIEW
