Switch from paper systems to IT but keep to the business process script: Mobile technologies have become cheaper to buy and have greater performance, functionality and capacity than ever before. This can encourage over-complicated products to be used for mobile applications. These will have higher direct costs in maintenance, support or training, and higher indirect costs from the unnecessary complexity of the user experience. This is especially noticeable in the automation of simple, traditionally paper-based, processes. Done well, the use of appropriate mobile technology can pay dividends, but beware the pitfalls. ...
06/04/2009 | Light_touch_firm_impression_-_final.pdf | VIEW
Voice and data communications are taking up an increasing amount of organisations' budgets as more information is shared between and across more businesses. Person to person contact now includes richer media, more participants and is becoming increasingly mobile. Historically telecoms expense management has focused on the mechanistic processing of bills, payment and costs of individual items. It is too simplistic to make blanket cuts or restrict use and opting for cheap alternatives may lead to a loss of business value. A better approach is needed for managing telecoms expense, so what best practices should companies adopt to meet their total communications needs and avoid unnecessary costs ...
11/04/2008 | Total telecoms expense management_optimised.pdf | VIEW
Much of the discussion around modern IT still revolves around purely technical aspects of a given platform, leaving many business people in the dark as to what true value of a new technical architecture actually is. With businesses being run by process – not by technology – a new approach has to be taken: one that starts with the business imperative, drills down to the business process and then uses technology - increasingly from outside sources – to enable and facilitate the business tasks that are the basic building blocks of business value. ...
06/07/2010 | Star Taking IT to Task May 2010 final v3.pdf | VIEW
