The experience users receive when accessing IT applications is critical to the effectiveness of many business processes. That experience is affected by the application operating environment, the user’s location and the network being used for access. To understand the overall user experience requires the ability to monitor all of these aspects and provide granular enough information to fine tune the IT infrastructure and ensure the optimal experience for all users. This paper aims to elucidate the issues that affect the user experience in today’s computing environments; how to monitor that experience, pre-empt problems and decide what actions need taking when the user experience is unacceptable. The paper should be of interest to both business and technical readers who know that delivering a good user experience is a key competitive advantage and want to be sure their organisation is benefiting from doing so. ...
25/03/2010 | Quocirca - UEM - final March 2010.pdf | VIEW
Do we need a time management system for the digital age? When you’re been brought up with some IT industry certainties, such as Moore’s Law of transistor doubling or Metcalfe’s Law of network value, it can be daunting to realise that these laws can have other unintended, but significant, consequences. ...
20/09/2010 | QUO network metcalf.pdf | VIEW
The early stirrings of cloud computing are beginning to take place – with mixed results. Totally contained cloud services, such as salesforce.com, Concur and Transversal show how full service functions held in the cloud can facilitate processes within a business without the need for implementing and maintaining costly hardware platforms – but is this going to be the case going forward? ...
13/05/2011 | wiring the cloud cw.pdf | VIEW
