Midmarket businesses face many of the same IT challenges as larger businesses, trying to accommodate increasing demand for new IT capabilities and services. Shrinking budgets and a shortage of skilled resources means that smaller businesses are struggling to manage the day-to-day IT operations (“keeping the lights on”). Investment in strategic projects, which can yield longer-term efficiencies to help the business grow, consequently suffers. ...
04/10/2010 | Quocirca Improving IT Efficiency Final 2010.pdf | VIEW
In Quocirca’s evaluation of major providers of Managed Print Services (MPS) in Europe, Quocirca found that Xerox and HP lead the pack, due to their global scale and broad service capabilities. The analysis also showed that Ricoh and Lexmark have gained considerable ground, demonstrating effective maturity and service delivery excellence. With increased awareness of MPS amongst large enterprises, Quocirca believes that innovation will shape the success of larger MPS engagements, requiring a broader use of document workflow solutions for business process improvement. As the core components of MPS become more commoditised, it will be innovation and service delivery that will differentiate the strongest players in the market. ...
28/11/2010 | Quocirca MPS Comes of Age Summary Report December 2010.pdf | VIEW
Ricoh’s first global press event was held on 20 January 2011 where it announced its plans to invest $300 million over three years in its global managed document services (MDS) infrastructure. It has set an annual revenue target for MDS of $3.3 billion by 2013. ...
21/01/2011 | Ricoh Acceleterates MDS Push.pdf | VIEW
Quocirca's perspective on the managed print services market ...
09/06/2011 | Quocirca Printer Pulse June 2011.pdf | VIEW
Managed print services (MPS) have emerged as a proven approach to reducing costs, both financial and environmental, improving productivity and reducing risk. As more organisations turn to MPS, they are demanding higher levels of service quality and reliability from their MPS providers. However, as the market matures, leading to a diverse range of suppliers, organisations need to ensure that they partner with a provider that has proven service delivery capabilities, which are supported by a combination of best-in-breed technology, automated processes and dedicated and skilled MPS resources. ...
30/05/2012 | Service Excellence and MPS.pdf | VIEW
A review of European MPS programmes ...
07/11/2012 | Quocirca Channel MPS Market Summary 2012 Final.pdf | VIEW
