Digital Britain is the UK government’s strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses. In stimulating investment in faster and more pervasive broadband access, Digital Britain will encourage the distribution and virtualisation of functions within businesses and further interconnectivity between organisations, their customers, suppliers and employees, wherever they are located. Businesses need to be aware that this will affect security and risk, and they should be taking steps now to minimise any harmful impact. ...
01/10/2009 | sonicwall final Oct.pdf | VIEW
In a shrinking world where individuals have more choices in almost every aspect of their lives than ever before, and more ways to communicate with each other and the world at large, the bonds and inertia that held customers loyal to their suppliers have decreased. As markets fragment, industries are forced to converge and customer relationships have become more dynamic and fragile. Added to this, in a world where digital communications in all forms is increasing, revenues for telecommunications companies are flat or falling. So, how can these organisations exploit their most valuable asset—the customer billing relationship—in a converging landscape and provide a framework for encouraging new and productive relationships and the creation of new revenue streams? ...
15/09/2009 | ATG paper1 final 1.1.pdf | VIEW
The key elements of the recent holiday season - food and presents - and much else can be bought over the internet and, if physical goods are involved, be delivered to the door a few days later. This is taken for granted by more and more of us. ...
01/02/2010 | Geoloc for Silicon - Jan 2010 V2 - PDF.pdf | VIEW
As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers. However, the sales process is complicated by a plethora of options, influences from new media, Web 2.0 and social networking, as well as completely different methods of communication and transacting. Telecoms companies need to find ways to efficiently, effectively and consistently engage with customers to optimise their whole experience and capitalise on these other influences rather than lose out to them. ...
02/03/2010 | Telco-commerce-final.pdf | VIEW
How telcos can avoid the mistakes of web shopping's early days ...
07/04/2010 | QUO e-retail.pdf | VIEW
The communications provider landscape is evolving as the demand for data—in fixed locations and on the move—outstrips the still growing demand for voice communications. New entrants from the worlds of IT, media and the internet are competing—directly and indirectly—with established telecommunications providers. At the same time, new technology innovations and integration are turning once-profitable services into low margin commodities. Telecoms companies need to adapt and rapidly to these new threats to ensure they can survive, and hopefully thrive, on some of the new opportunities that emerge. ...
06/07/2010 | ATG paper3 finalproofed.pdf | VIEW
In the early days of the internet it took a while for consumers to become comfortable with online shopping. Partly it was the risks associated with the product not matching the description or the imagery and expectations of the consumer – especially with subjective decisions around clothing, food and so on – and partly it was the logistical process. When would it be delivered and how? ...
19/12/2011 | QUO mobile payments.pdf | VIEW
