There has been a great deal of speculation in the communications industry about the future direction for mobile operators. Will their utility roots hamper them in exploiting their investment in expensive data networks to gain an acceptable return? The more important question, however, is whether operators can step up to the mark and deliver the kind of advice, service and support that their corporate customers need and are beginning to ask for . ...
01/03/2005 | Beyond_the_bit_pipe.pdf | VIEW
A look at the mobile vision for enterprises and how that translates into strategy, or not. Some of the challenges around cost and value are explored, as well as the impact of coverage, Wi-Fi and social networking. ...
23/06/2009 | ipass Event.pdf | VIEW
Changes in the way enterprises communicate open up new opportunities for carriers, both fixed and mobile. ...
09/06/2009 | Sonus Event.pdf | VIEW
A great deal of information and services are available to those on the move, but is it always presented well or deliver its intended value? ...
09/07/2009 | The Informed Traveller - MDA 2009.pdf | VIEW
With all the talk of mobilising the enterprise, you might think that companies were taking a strategic view of how mobility might change and enhance their business, right? Not really. According to Quocirca research over recent years, (first noted in 2005), less than one in six companies seem to have sorted out some form of mobile strategy, and the majority are just working on ad hoc or ‘retrofit' approaches. ...
20/08/2009 | Setting mobile strategy.pdf | VIEW
Digital Britain is the UK government’s strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses. In stimulating investment in faster and more pervasive broadband access, Digital Britain will encourage the distribution and virtualisation of functions within businesses and further interconnectivity between organisations, their customers, suppliers and employees, wherever they are located. Businesses need to be aware that this will affect security and risk, and they should be taking steps now to minimise any harmful impact. ...
01/10/2009 | sonicwall final Oct.pdf | VIEW
In a shrinking world where individuals have more choices in almost every aspect of their lives than ever before, and more ways to communicate with each other and the world at large, the bonds and inertia that held customers loyal to their suppliers have decreased. As markets fragment, industries are forced to converge and customer relationships have become more dynamic and fragile. Added to this, in a world where digital communications in all forms is increasing, revenues for telecommunications companies are flat or falling. So, how can these organisations exploit their most valuable asset—the customer billing relationship—in a converging landscape and provide a framework for encouraging new and productive relationships and the creation of new revenue streams? ...
15/09/2009 | ATG paper1 final 1.1.pdf | VIEW
Terms like unified communications (UC) look great on vendors' marketing slides but what do they really mean to prospective customers? ...
03/02/2010 | QUO channel convergence.pdf | VIEW
The average small business is becoming highly dependent on multiple forms of digital communications, but the technology choices are increasingly complex and come at a cost. With this backdrop, how can small and medium sized companies assess what best fits their needs, and avoid paying too much to keep the communication flowing? ...
12/03/2010 | FMUC report final-c2010.pdf | VIEW
