Terms like unified communications (UC) look great on vendors' marketing slides but what do they really mean to prospective customers? ...
03/02/2010 | QUO channel convergence.pdf | VIEW
The UK public sector is in the midst of a period of transformation and improving citizen engagement will be key to the success of this change. The effectiveness of public services relies on reliable, accurate and clear citizen communication. The public sector produces millions of personalised citizen communications each year in the form of, for example, benefits statements, council tax bills and vehicle tax reminders as well as ad-hoc correspondence. Use of legacy outdated and disparate systems makes it almost impossible for central and local government to deliver consistent and accurate communication across printed and electronic channels and to cost-effectively deliver accessible or multilingual communications to meet the diversity of today's UK citizens. ...
29/06/2010 | Quocirca Effective Public Sector Communications Final.pdf | VIEW
The term ‘unified communications’ conjures up many meanings, but is most often used by those with software or network assets to sell. Whether it is routers, switches, hubs, directories, phones or high definition video conferencing equipment, the thrust is often the same – we have the hardware to remove complexity from your network and software to unify those different modes of communication that your users ‘enjoy’ ...
15/10/2010 | QUO social dashboard.pdf | VIEW
The numbers of employees using some form of mobile technology while working has soared. The benefits to the organisation are well documented; employees are more contactable, will probably extend their working days and should be more productive. However, this is not a one way street; employees are avid consumers of all things mobile, as much for personal use as business use – be it phone calls, texting, music downloads, apps, web browsing or social networking – it all extends into the workplace, potentially adding huge costs to mobile contract bills. ...
22/11/2010 | socialmobile final.pdf | VIEW
The global reach of the internet and access to billions of potential customers on their desks, laps and pockets through an abundance of communications methods from social media to email on a myriad of devices is a fine thing. The fundamental question remains, is the right person actually listening to the right message at the right time and in the right place to be able to make the right response? ...
21/11/2011 | QUO attention please.pdf | VIEW
Three recent trends in communications technologies – network convergence, social media and consumerisation - have on the surface appeared to be about simplification, but they have actually made life more complicated for some. ...
21/12/2011 | QUO convergence to coordinated.pdf | VIEW
