How telcos can avoid the mistakes of web shopping's early days ...
07/04/2010 | QUO e-retail.pdf | VIEW
The UK public sector is in the midst of a period of transformation and improving citizen engagement will be key to the success of this change. The effectiveness of public services relies on reliable, accurate and clear citizen communication. The public sector produces millions of personalised citizen communications each year in the form of, for example, benefits statements, council tax bills and vehicle tax reminders as well as ad-hoc correspondence. Use of legacy outdated and disparate systems makes it almost impossible for central and local government to deliver consistent and accurate communication across printed and electronic channels and to cost-effectively deliver accessible or multilingual communications to meet the diversity of today's UK citizens. ...
29/06/2010 | Quocirca Effective Public Sector Communications Final.pdf | VIEW
Many organisations are still trying to come to terms with how (or even if) social media can help them in their day-to-day business. Well documented issues, such as postings from disaffected employees, campaigns backfiring or information leakage tend to make senior management wary – but overall, the potential business value and financial benefits of social media must be considered alongside controllable risks ...
06/08/2010 | cw - social networking.pdf | VIEW
Organisations today no longer have the luxury to be able to reach decisions the way they did in the “good old days” (well, maybe 5 years ago). Hierarchical decision making is too slow, too dependent on the knowledge and capabilities of immediate reports in the employment chain and is too prone to errors. The explosion of communication and collaboration tools (see figure 1) has provided many new means of communicating and collaborating – but has also introduced many issues that organisations are struggling with. ...
19/07/2010 | cw - connected enterprise.pdf | VIEW
A series of video podcasts on collaboration ...
2 minutes | 21/04/2011 | 585 | VIEW
A series of short video podcasts on collaboration ...
2 minutes | 21/04/2011 | 586 | VIEW
