Getting better performance from the internet is one of the biggest challenges facing the IT industry and will remain a key issue over the next few years. ...
05/11/2007 | Getting more out of the net.pdf | VIEW
"Knowledge is power" as the old saying goes, and many an organisation has been built and prospered on that pretext. In the old days, information percolated through highly formalised structures to a group of people who made decisions based on the information provided to them. This was all fine when the decision process could take months without impacting the business - but times have changed, and only those organisations that respond rapidly to the knowledge contained within changing information can now be successful in the mid to long term. ...
04/10/2007 | BI for All, not BR for the Few.pdf | VIEW
Many moons ago, one of the areas I covered as an analyst was customer relationship management (CRM) software. It rapidly became clear that although the majority of the software had much in the way of capabilities, many businesses would not gain from them, due to misconceptions around what CRM software did. The common approach seemed to be along the lines of "we've spent £x million on CRM, and it's not worked". Much blame was laid at the feet of the vendors (OK, a lot of it was well-founded), and much more money has been spent since on trying to get the expected returns from the investments. ...
01/09/2007 | Has Technology Killed CRM.pdf | VIEW
The online world does not look like it will be getting any safer in 2007. The number of web-based threats continues to grow: spyware, phishing sites, viruses and so on. Meanwhile the volume of spam continues to increase - not just the number of messages but also their size as picture, video and sound files are increasingly attached to spam to entice users to activate malware. ...
18/12/2006 | The web at work.pdf | VIEW
Virtually every form of endeavour is dependent on access to information and communication in order to provide controls and support for the processes that it entails. While much of this can be accomplished by face-to-face interaction between people or using paper based records, the volumes of information involved and the need to communicate instantly at a distance with increasing numbers of people means that technology is playing role in most processes. Mobile technology in particular can be of great benefit. ...
28/10/2009 | QUO IT in lifesaving environments.pdf | VIEW
There has been a recent, not-so-subtle, shift in the tone of advertising campaigns for consumer products, which will undoubtedly make it into the business technology world as soon as marketing budgets permit. It follows a curve from the peak of the boom times through the turn downwards to thrift and then to the uncertainty in the decline that follows. ...
05/10/2009 | QUO cust care.pdf | VIEW
Digital Britain is the UK government’s strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses. In stimulating investment in faster and more pervasive broadband access, Digital Britain will encourage the distribution and virtualisation of functions within businesses and further interconnectivity between organisations, their customers, suppliers and employees, wherever they are located. Businesses need to be aware that this will affect security and risk, and they should be taking steps now to minimise any harmful impact. ...
01/10/2009 | sonicwall final Oct.pdf | VIEW
This report covers research carried out across 8 geographies, analysing the changes in perceptions and usage of enterprise performance management (EPM) over a 10 month period. ...
19/02/2010 | Oracle EPM II final 1.pdf | VIEW
The average small business is becoming highly dependent on multiple forms of digital communications, but the technology choices are increasingly complex and come at a cost. With this backdrop, how can small and medium sized companies assess what best fits their needs, and avoid paying too much to keep the communication flowing? ...
12/03/2010 | FMUC report final-c2010.pdf | VIEW
