In a shrinking world where individuals have more choices in almost every aspect of their lives than ever before, and more ways to communicate with each other and the world at large, the bonds and inertia that held customers loyal to their suppliers have decreased. As markets fragment, industries are forced to converge and customer relationships have become more dynamic and fragile. Added to this, in a world where digital communications in all forms is increasing, revenues for telecommunications companies are flat or falling. So, how can these organisations exploit their most valuable asset—the customer billing relationship—in a converging landscape and provide a framework for encouraging new and productive relationships and the creation of new revenue streams? ...
15/09/2009 | ATG paper1 final 1.1.pdf | VIEW
Although the recession saw the ink dry-up on printer hardware sales, many vendors turned their focus to managed print services to keep the ink flowing. As the economy rebounds, vendors will need to focus on a message of more effective printing practices through device optimisation which can drive efficiency throughout a business - in terms of user productivity, device availability and reduced costs. ...
20/01/2010 | ITA Print 2010.pdf | VIEW
Payment card security compliance offers IT resellers opportunities at two levels ...
12/07/2010 | PCI CRN June 2010.pdf | VIEW
A review of Managed Print Services (MPS) programmes for SMBs and midmarket organisations ...
16/08/2010 | Quocirca Channel MPS Market Report August 2010 Final.pdf | VIEW
More and more of us are working remotely, for at least some of the time, enabled by an increasingly diverse range of mobile devices. For businesses this has many benefits whether it is making field based employees more responsive, improving workflow or enabling flexible working practices. But many studies show that the biggest perceived down side is security; for resellers this is an opportunity. ...
22/01/2011 | Mobile security - Dec 2010.pdf | VIEW
Two on-going and fundamental changes in the way IT is provisioned and used seem only likely to accelerate in 2011. First, there is the move towards cloud based infrastructure for processing and storing data. Then there is the proliferation in the number and variety of user end points for accessing that data. ...
28/02/2011 | CRN - Total MSP PDF V2.pdf | VIEW
As the take up of cloud based services increases as a total proportion of IT spending resellers need to extend their portfolios to include cloud offerings. Some distributors are responding by putting together their own set of offerings, complete with federated billing and management portals, making it easier for resellers. ...
09/03/2011 | Quo - cloud for CL - March 4th 2011 V3.pdf | VIEW
The IT industry's apparently headlong rush towards cloud computing poses serious questions about resellers and their relationships with user organisations. ...
25/03/2011 | Channel and cloud - March 2011.pdf | VIEW
As Dylan may well have put it: 'The markets, they are a' changing.' But surely, this was ever so? The reseller has always had to change with the times, adding extra value to stay ahead of the game – and so stay in business. ...
05/05/2011 | crn - clever vars.pdf | VIEW
This presentation was presented at Dell's recent channel event in Barcelona, Spain, and looks at how the advent of cloud changes the way the channel will have to deal with their suppliers, partners and customers. ...
26/10/2011 | Dell channel event Oct 2011.pdf | VIEW
