Manual approaches to managing technical change within an organisation often lead to chaotic situations, with different upgrade and patch levels being applied at servers and desktops. Also, the lack of change management at the human level leads to massive issues at the end-user and help desk levels. Just what needs to be done? ...
25/02/2010 | Change Management Feb 2010.pdf | VIEW
In many organisations, more money is spent keeping the IT infrastructure running than is invested in new IT capabilities used for supporting the business. And yet, the vast majority of servers in use are running at less than 10% utilisation. Desktops machines tend to be configured at different patch levels – or even running with a range of operating system versions. Data is duplicated many times over, and storage utilisation rates only hit around 30% before someone decides that more capacity should be brought in. ...
08/04/2010 | global etm itsm.pdf | VIEW
