Switch from paper systems to IT but keep to the business process script: Mobile technologies have become cheaper to buy and have greater performance, functionality and capacity than ever before. This can encourage over-complicated products to be used for mobile applications. These will have higher direct costs in maintenance, support or training, and higher indirect costs from the unnecessary complexity of the user experience. This is especially noticeable in the automation of simple, traditionally paper-based, processes. Done well, the use of appropriate mobile technology can pay dividends, but beware the pitfalls. ...
06/04/2009 | Light_touch_firm_impression_-_final.pdf | VIEW
Voice and data communications are taking up an increasing amount of organisations' budgets as more information is shared between and across more businesses. Person to person contact now includes richer media, more participants and is becoming increasingly mobile. Historically telecoms expense management has focused on the mechanistic processing of bills, payment and costs of individual items. It is too simplistic to make blanket cuts or restrict use and opting for cheap alternatives may lead to a loss of business value. A better approach is needed for managing telecoms expense, so what best practices should companies adopt to meet their total communications needs and avoid unnecessary costs ...
11/04/2008 | Total telecoms expense management_optimised.pdf | VIEW
With the seemingly un-wavering boom in sales of smart mobile handsets, the opportunity for developing and selling mobile applications more sophisticated than ringtones and games is ever more appealing. But while the market is growing, it is also changing and evolving rapidly, with new concepts and technologies vying for attention. In order to gain momentum mobile applications need to have both the ‘mass’ of appealing value for customers and the ‘velocity’ of the most appropriate, rapid and wide reaching routes to market. ...
08/02/2010 | Mobile apps - final.pdf | VIEW
