The experience users receive when accessing IT applications is critical to the effectiveness of many business processes. That experience is affected by the application operating environment, the user’s location and the network being used for access. To understand the overall user experience requires the ability to monitor all of these aspects and provide granular enough information to fine tune the IT infrastructure and ensure the optimal experience for all users. This paper aims to elucidate the issues that affect the user experience in today’s computing environments; how to monitor that experience, pre-empt problems and decide what actions need taking when the user experience is unacceptable. The paper should be of interest to both business and technical readers who know that delivering a good user experience is a key competitive advantage and want to be sure their organisation is benefiting from doing so. ...
25/03/2010 | Quocirca - UEM - final March 2010.pdf | VIEW
Mobile application development is full of hard choices. Although there is a seemingly insatiable appetite for ever-smarter handheld mobile devices and the applications these platforms encourage, developers have to decide which subset of the available mobile market they want to write applications for, in order to get a profitable return for their effort. ...
18/02/2010 | QUO memo2.pdf | VIEW
The increasing demand for mobile data access alongside traditional telephony services is stressing mobile operators’ networks as never before. The extra load from data services is especially hard to manage when there are unexpected peaks in demand. One way to gain better control is to deploy application delivery controllers to manage mobile data applications and the traffic they generate, optimising the user experience and minimising their impact on bandwidth-constrained resources. ...
13/05/2010 | Quocirca - MNO-ADC WP - Feb 2010 - final.pdf | VIEW
Understanding the ERP market can be complicated because many organisations use multiple products, so call 2-tier ERP. ...
31/05/2010 | ERP May 2010 PDF.pdf | VIEW
People often throw the wrong resources at performance problems, yet tools exist to gauge the user experience and improve it at an acceptable cost ...
09/10/2010 | UEM - Oct 2010.pdf | VIEW
