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The wastage of human capital in IT operations

There is too much wastage of both human expertise and time in the way IT operations teams are managed. The automation of many mundane processes is possible with the right tools and services, allowing many procedures to be industrialised. Organisations that achieve this will have more time to focus on transformation, innovation and the deployment of new applications.
Author/s: Bob Tarzey , Clive Longbottom
Created: 12/12/2012
Filename: Wastage in IT ops - final - Dec 2012.pdf
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Tags: industrialisation   it-skills   automation  
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