As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers. However, the sales process is complicated by a plethora of options, influences from new media, Web 2.0 and social networking, as well as completely different methods of communication and transacting. Telecoms companies need to find ways to efficiently, effectively and consistently engage with customers to optimise their whole experience and capitalise on these other influences rather than lose out to them. ...
02/03/2010 | Telco-commerce-final.pdf | VIEW
This report covers research carried out across 8 geographies, analysing the changes in perceptions and usage of enterprise performance management (EPM) over a 10 month period. ...
19/02/2010 | Oracle EPM II final 1.pdf | VIEW
With the seemingly un-wavering boom in sales of smart mobile handsets, the opportunity for developing and selling mobile applications more sophisticated than ringtones and games is ever more appealing. But while the market is growing, it is also changing and evolving rapidly, with new concepts and technologies vying for attention. In order to gain momentum mobile applications need to have both the ‘mass’ of appealing value for customers and the ‘velocity’ of the most appropriate, rapid and wide reaching routes to market. ...
08/02/2010 | Mobile apps - final.pdf | VIEW
More and more enterprises are recognising the value of optimising their printing infrastructure through device consolidation, proactive monitoring and ongoing management. While many organisations focus on the office environment, there are opportunities to be uncovered by taking a wider view of printing - to include enterprise output - as a way to gain further cost benefits and drive business efficiencies. ...
01/12/2009 | Quocirca LRS WP Final December 2009.pdf | VIEW
Enterprises are continually seeking ways of driving cost out of managing their IT infrastructure without compromising service quality or business continuity. The printing environment is now an integral part of the IT infrastructure and organisations that use managed print services (MPS) are reaping the benefits of reduced cost and increased efficiencies. Using MPS optimises the way in which networked printers, copiers and multifunction peripherals (MFPs) are managed to minimise the wastage of paper and toner. Through device consolidation and ongoing proactive management, effective MPS offers cost transparency and reliable service levels. ...
01/12/2009 | Quocirca Enterprise MPS Study 2009.pdf | VIEW
In April 2010, many organisations will find that they fall under the UK's new Carbon Reduction Commitment legislation (now known as the CRC Energy Efficiency Scheme). With IT constituting a large part of many organisations' energy usage, a well thought out, measurable and actionable approach to data centre power management can bring major benefits visible at the bottom line. ...
18/11/2009 | nlyte_Quocirca_CRC_final_Nov_2009.pdf | VIEW
IT managers everywhere feel overwhelmed with the rising tide of security threats they have to deal with in the face of an increasing regulatory burden. It is not surprising then that they tend to overlook one particular area of IT security, which is the privileged access that they grant to themselves and/or their colleagues in order to do their jobs. ...
31/10/2009 | Quo - Priviledged user management - 2009.pdf | VIEW
Digital Britain is the UK government’s strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses. In stimulating investment in faster and more pervasive broadband access, Digital Britain will encourage the distribution and virtualisation of functions within businesses and further interconnectivity between organisations, their customers, suppliers and employees, wherever they are located. Businesses need to be aware that this will affect security and risk, and they should be taking steps now to minimise any harmful impact. ...
01/10/2009 | sonicwall final Oct.pdf | VIEW
As more and more human activity moves online, it is easy to think that geography no longer matters—surely the internet is without borders? Whilst in some cases this is true, more often than not online activity spills over into the real world. This is especially true for online retail, where purchased goods have to be delivered to someone, somewhere. Knowing someone’s real world whereabouts does not just help with deliveries, there are many other benefits for both the customer and retailer. Quocirca’s report examines these from the point of view of a fictional retailer—Things-4-You. ...
01/10/2009 | Quocirca - geolocation - customers in the real world - November 2009.pdf | VIEW
In a shrinking world where individuals have more choices in almost every aspect of their lives than ever before, and more ways to communicate with each other and the world at large, the bonds and inertia that held customers loyal to their suppliers have decreased. As markets fragment, industries are forced to converge and customer relationships have become more dynamic and fragile. Added to this, in a world where digital communications in all forms is increasing, revenues for telecommunications companies are flat or falling. So, how can these organisations exploit their most valuable asset—the customer billing relationship—in a converging landscape and provide a framework for encouraging new and productive relationships and the creation of new revenue streams? ...
15/09/2009 | ATG paper1 final 1.1.pdf | VIEW
