Enterprises have spent much of the last decade consolidating and integrating IT systems to drive improvements in business efficiency, flexibility and responsiveness. Within the physical walls of the corporation, implementation of advanced ERP and CRM software has allowed business processes to be optimised across functional and departmental boundaries. But many processes, including management decision making and business development, rely on activities executed in the field by mobile workers whose support systems, by contrast, are often disjointed and disconnected from the rest of the organisation.