Supporting a distributed enterprise
As organisations become more dispersed, providing suitable support is more of a problem. The need for remote diagnostics and help is growing.
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Author/s:
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Clive Longbottom |
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Created:
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12/02/2008
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Filename:
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Citrix CW Feb 2008.pdf
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The capability for problems with remote desktops, laptops and other devices, as well as servers located away from a central data centre, has grown as organisations become more dispersed. Therefore, the use of remote help desk capabilities, with skilled staff being able to remotely diagnose problems, fix them from afar, and also to provide basic help to users by taking control of their desktop and leading them through what is required is growing.
