ITSM - payback time?
In many organisations, more money is spent keeping the IT infrastructure running than is invested in new IT capabilities used for supporting the business. And yet, the vast majority of servers in use are running at less than 10% utilisation. Desktops machines tend to be configured at different patch levels – or even running with a range of operating system versions. Data is duplicated many times over, and storage utilisation rates only hit around 30% before someone decides that more capacity should be brought in.
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Author/s:
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Clive Longbottom |
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Created:
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08/04/2010
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Filename:
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global etm itsm.pdf
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Media Partner:
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Tags:
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itsm change management |
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